The U.S. Embassy in Bern, Switzerland and the Consular Agencies in Geneva and Zurich are no longer authorized by the Social Security Administration (SSA) to provide assistance with social security number (SSN) applications and federal benefit claims.
All questions and services except first time SSN applications for individuals over the age of 12 years must be directed to the appropriate Federal Benefits Unit (see box).
Contact information for the Federal Benefits Unit in Frankfurt
The only exception is for first time applicants for a social security number who are over twelve (12) years old and require a personal interview.
For comprehensive information on SSA’s services abroad, please visit SSA’s webpage Service Around the World.