Entry is suspended, per Presidential Proclamation, of non-LPR foreign nationals who were present in the People’s Republic of China, not including the Special Administrative Regions of Hong Kong and Macau, the Islamic Republic of Iran, the 26 countries that comprise the Schengen Area, Switzerland, excluding overseas territories outside of Europe of Great Britain and Northern Ireland, or the Republic of Ireland within 14 days prior to their arrival at the port of entry in the United States. If you reside in, have traveled recently to, or intend to transit or travel to China, Iran, the Schengen Area (which includes Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland), the United Kingdom, excluding overseas territories outside of Europe, or Republic of Ireland prior to your planned trip to the United States, we recommend you postpone your visa interview appointment until 14 days subsequent to your departure from the subject country(ies). Please review the Presidential Proclamation for detailed information: https://www.whitehouse.gov/presidential-actions/proclamation-suspension-entry-immigrants-nonimmigrants-persons-pose-risk-transmitting-2019-novel-coronavirus/
Additionally, if you are experiencing flu-like symptoms, or believe you may have been exposed to the novel coronavirus, you are strongly encouraged to postpone your appointment by at least 14 days. There is no fee to change an appointment and visa application fees are valid for one year in the country where the fee was paid.
UPDATE: As of March 16, 2020, the United States Embassy Bern is cancelling routine immigrant and nonimmigrant visa appointments. We will resume routine visa services as soon as possible but are unable to provide a specific date at this time.
If you have scheduled a visa interview appointment, the Visa Appointment Service will contact you if your appointment is being postponed. The MRV fee is valid and may be used for a visa application in the country where it was purchased within one year of the date of payment.
The latest travel restriction does not apply to American citizens, legal permanent residents, most immediate family members of U.S. citizens, and other individuals who are identified in the proclamation. The Department of Homeland Security will direct those who have been in the Schengen Area who are exempt from these restrictions, including American citizens, to travel through select airports where the U.S. Government has implemented enhanced screening procedures. Travelers are advised to visit the Department of Homeland Security’s website, https://www.dhs.gov/news-releases, for further guidance on U.S. travel restrictions.
If you have urgent travel and are exempt from the latest travel restrictions as listed above, please follow the guidance provided at http://cdn.ustraveldocs.com/ch/ch-niv-expeditedappointment.asp to request an emergency appointment.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
- Email: To reach a customer service representative via email, please write to support-Switzerland@ustraveldocs.com.
- Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Switzerland: Call +41(0)315800033 or +41(0)435084000.
- Callers in the United States: Call 1-703-520-2561.
Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-Switzerland.
Warning: Please make sure to verify the Skype ID of the US Visa Service Desk before adding it. Our helpline Skype ID is ustraveldocs-Switzerland. We are aware of instances where imposters who use similar Skype names and have purported to be related to the US Visa Service Desk, and have advised applicants to pay the fees via Western Union or Moneygram. Please note that our visa processing partner does not support such payment options. We strongly advise you to verify payment instructions on our partner’s Bank and Payment options page before paying your MRV Fee.
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.